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Frequently Asked Questions

 

How Long Does it Take to Ship My Order?

Most orders ship out within 5 business days. If an order will take longer to ship, it will be stated in the product details.

 

What are Your Shipping Costs?

Each item will vary. We want to keep your shipping costs down and will only charge you what it costs to ship the product, not a flat rate fee.

 

Can I Make Changes to My Order?

We are not able to make changes to your order once it is placed, so please order carefully. However, if you need to return your order after you receive it, please refer to our Return Policy.

 

What is Della Direct's Return Policy?

We understand that sometimes purchases just don't work out. If, for any reason, you are unsatisfied with your order, please contact us within 14 days of receiving your order. 

No cash refunds or refunds on debit/credit cards. Merchandise that has not been washed or worn may be exchanged or returned for store credit within 14 days of original purchase. Original invoice is required on all returns and exchanges. No returns or exchanges on sale items.

If an item is defective, please email chandel@delladirect and we will work with you to correct the situation according to individual needs.

 

What is Della Direct's Exchange Policy?

You may send items in for an exchange of a different size or style. You may go to our website and place a new order for the items you would like in exchange. This will ensure the items you want will be in stock and that you will receive them quickly. Then, send back the items you would like to exchange and we will treat it like a return. Customers are responsible for paying the shipping charges on their exchange unless your order was shipped with incorrect or defective merchandise. No returns or exchanges on swimwear.

 

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