Once the item is scanned by the carrier, it is no longer our responsibility. Items sent by First Class Mail (or are under 1lb) that have packages that are lost in transit, stolen or delivered to the wrong address, will not have their item(s) replaced.
Orders over 1lb are automatically insured up to $100. If the order is lost/damaged in transit we will replace the items up or refund (at our discretion) to the insured dollar value.
If you would like to purchase additional insurance on your package you must do so at the time of purchase.
If an item is returned to us for incorrect address, the customer is responsible for postage to reship the item. If the customer would not like to repay to reship the item, they will receive a store credit in the amount of their purchase price, minus any shipping charges paid If the item is lost in transit, stolen or delivered to the wrong address, we will not replace the item(s). You can upgrade to priority mail to make sure your order is insured.
If an item is cancelled before the order gets shipped out, the amount of the order will be issued a store credit. This includes ANY pending orders or orders that are pre-orders.
Shipping & Processing Times:
All shipping time frames listed do not NOT include processing time.
Processing time for orders is an average of 1-2 weeks.
Even if you upgrade your shipping to overnight or next day, you still have to allow for processing time. If you are needing your item faster, please use the contact form to let us know. We will try our best to get it out faster than the normal processing time for you.
Mixed Pre-Order & In-Stock Shipments:
If one of your items is a pre-order, the complete order will not ship until the pre-order item comes available. If you are wanting the other items shipped sooner, please place two different orders.
The dates listed in the group and our the website are an estimate. Please note that sometimes delays happen in production, causing the date to get pushed back.